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How to Issue a Ticket to CJ Management?

2400 4 mins article
Date Created: Feb. 23, 2019 04:09:53 Last Edited: Aug. 15, 2023 07:22:54

For your assistance, there are 3 ways to contact the CJ staff including live chat, email and tickets. Based on your specific needs, you can now open tickets in Ticket, Chatroom, Orders Fulfillment, and Sourcing.

This article is about how to submit and reply to a ticket.

  1. Go to Ticket;

  2. Click "Submit Ticket" to specify your issue and/or write a message.

  3. Check the replies and rank our service.


1. Go to Ticket to submit a ticket.  

2. Click "Submit Ticket" to specify your issue and/or write a message.


Refer to:

  1. How to submit a ticket for fulfilled orders?

  2. How to submit a ticket for sourcing requests?

  3. How to submit a ticket in the chatroom?



Note: Providing the information below will be critical for our customer support to identify and solve your problem while your detailed and clear description will always be highly appreciated.

1. About products: SKU

2. About orders: Order numbers or tracking numbers

3. Errors in online operations: Screenshots or the URL of the interface

4. Complaints: Description of the event and relevant pictures


The difference between CJ Ticket and CHAT:

The Chatroom provides 24/7 online service while tickets and emails will only be handled at 9:00 - 18:00 (GMT+8), Monday to Friday, and will be replied to within 1 working day.  

Please feel free to contact our online agents anytime.