Same platform, different service depth. Pick the plan that matches your brand's stage.
| Service | Free ODM | Premium Paid ODM ($100) |
|---|---|---|
| Dedicated Team | A randomly assigned agent, no fixed contact | Sr. Account Manager + Liaison + Designer – a stable service squad |
| Response & Follow-Up | Long cycles, irregular cadence, and a pace outside your control | Daily proactive follow-up, transparent and predictable |
| Supply Chain Resources | Fewer supplier options, limited choices | Top-tier vetted suppliers + multi-option proposals & backups |
| After-Sales Support | Slow responses, queued ticket handling | Dedicated CS, fast turnaround, closed-loop handling |
| Refund Guarantee | Not applicable | Refund for unfulfilled portion on quality/delay (>7 days) issues |
| Design & Delivery Scope | Basic design & manufacturing | End-to-end: logo, packaging, production, delivery |
| Privacy & Data Security | Standard platform protection | 100% IP ownership, encrypted storage, strict NDA |
| Processing SLA | Best-effort service | All requests reviewed & processed within 3 business days |

Built for brand owners who want predictable delivery, protected IP, and risk-free engagement.



Same clear workflow – Premium Paid ODM adds a dedicated team, daily follow-up, and a refund safety net at every step
You focus on selling — we handle the rest.
Everything you need to know before choosing between Free Standard ODM and Premium Paid ODM