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How to Sync Tracking Numbers?

9758 3 mins article
Date Created: Feb. 23, 2021 15:27:23 Last Edited: Mar. 06, 2024 11:57:04

For orders in Store Orders, there is a checkbox for you to choose to upload tracking numbers before or after dispatch and to sync default/local tracking numbers after selecting a store first. 

Note: the order tracking will be applied only to the store you selected at the start.

Here we will make an explanation for these options.

1. Sync Before Dispatching;

2. Sync After Dispatching;

3. Sync Default Tracking Number;

4. Sync Local Tracking Number.


1. Sync Before Dispatching

It refers to that the tracking number will be synced to your stores before orders are dispatched.


a. It will show up on your Shopify store. Then, the order will be marked as fulfilled quickly. It will impress your customers with your efficiency.

b. You can choose Sync Before Dispatching if you need a priority to provide a tracking number,


We will process your order after you pay efficiently. We can ship your package out on the same day when we are in stock. However, for some products, there is not enough inventory in our warehouse, so we need to ship them from factories. It may take 2-4 days for us to receive the goods and send them out.

That is to say, your customer may receive the mail with a tracking number already since the tracking number has been synchronized to your store, but the tracking number does not have tracking information as the packages have not been shipped out. 

Advice: You can choose Sync Before Dispatching if you buy private inventory in our warehouse, and you want to give priority to the synchronous tracking numbers.


2. Sync After Dispatching

It means that the tracking number will be synced into your stores after orders are dispatched.


The tracking number will be synchronized to your store until we send out the real package. Then CJ will trigger the email to remind your customer. It can avoid complaints from your customers for the unless tracking numbers as they think. 


a. There is no tracking number synchronized to your shop until the package is sent out. It is difficult for the customers to know whether the order has been paid out or not. 

b. The order will be marked as unfulfilled for a long time, which will increase the cancellation and refund risks from your customers.

Advice: You can choose to synchronize the tracking number to reduce customers' complaints, and the time depends on the payment time of each order. Meanwhile, you can edit the content of emails and send emails to your customers. For example, the tracking information may be delayed as the logistics company needs time to process orders. Please wait patiently!

You can set up your email template here.


3. Sync Default Tracking Number

The system will sync local tracking numbers except for CJPacket Ordinary and CJPacket Sensitive. Orders shipped through the two methods will sync the tracking number starting with “CJP”.

4. Sync Local Tracking Number

No matter which shipping method you choose, the system will sync tracking numbers provided by the courier, namely, the local tracking numbers.


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