To make the sourcing result more satisfying, CJ opens an entrance to allow users to submit a ticket for all the sourcing requests in each status, including pending, sourcing failed, or sourcing succeeded. 

It can also be a way to talk with our sourcing team, so they can help improve the result based on the type of issue or your message.

We will introduce how to submit a ticket for sourcing requests and the difference.

1. Go to Service > Sourcing > Ticket;

2. Select type of issue and submit a ticket;

3. View the ticket status.

Note:

There are different types of issues regarding the status of sourcing requests:

a. Pending: You can open a ticket when you submitted a wrong sourcing request or didn't get a reply after a long time.

b. Sourcing Succeeded: There is a list of issues that you may have after sourcing success, so you leave your message to our sourcing team.

c. Sourcing Failed: When the sourcing failed, you can ask our sourcing team to source similar products.

*For each sourcing request, you can choose to send a copy to the chatroom for a premium processing service or not.

All your tickets, including tickets for sourcing requests and orders, will be displayed in MYCJ > Ticket.

Should you have any questions or uncertainties, please feel free to contact our online support.