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How to Sync Store Orders?
Sync Store Orders
Sync the orders in your store that are “paid by the customer but not yet shipped” into CJ, turning them into dropshipping orders you can source, order and ship directly — no manual entry needed. This guide shows you how to sync your store orders, where synced orders go, and how to troubleshoot when an order doesn’t come in.
Quick Overview — click any step / category / tutorial to jump
Two ways to sync, pick what suits you: Auto-Sync — set once, orders come in automatically; Manual sync — open the Store Orders page and click sync when needed. Either way, where orders land is the same (see Check results).
Option 1 · Auto-Sync set once, then automatic
In the store list, find your store and switch on the Auto-Sync (Order&Product Information) toggle in that column (you’ll see Auto-Sync has been activated.). Once on, that store’s orders sync to CJ automatically, sparing manual operation (it takes effect after you click Sync Now once). The toggle is disabled for deactivated / unauthorized stores.
In the Store List each store is a row; the orange box is the Auto-Sync (Order&Product Information) toggle: on = that store’s orders sync automatically (top row on = orange, bottom row off = grey).
Pull manually when needed — especially when Auto-Sync is delayed / an order is missing, or you want a batch right away. “What you may run into” under a step links to the fix.
Open Store Orders
This is the main entry through which all store dropshipping orders come into CJ. 1 The Orders tab holds the store orders that have synced in and are ready to place (next to it, Invalid Orders holds those whose products aren’t matched yet); 2 the Sync Store Orders button at the top is the manual-sync entry.
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Sync · set scope & time Sync Now
Click Sync Store Orders to open the sync dialog (the green banner states: only orders that are paid + unfulfilled + placed within two months are synced, see A · didn’t sync in). Set 3 things, then start: 1 choose the store scope (All Stores, or pick a single store from the dropdown); 2 set the time range; 3 click Sync Now (or Cancel to skip).
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Fig. 2｜The “Sync Store Orders” dialog (the red text is the Wix delay notice).
Fig. 2b｜Store scope dropdown: All Stores at the top (sync all at once), with your connected stores listed below — pick a single one if needed.
Check results · where orders go
After a successful sync, an order goes to one of two places depending on whether its store products are fully matched to CJ products:
| Tab | What it means / next step |
|---|---|
| Orders (products fully matched) | Store products are all matched to CJ products; these are normal dropshipping orders you can place and pay for; they are further distributed across the Imported / Pending / Processing… status tabs. |
| Invalid Orders (has unmatched products) | Some store products are not matched to CJ products; you must match them manually before you can order (see B · products not matched). |
📚 After orders sync in, how do you place & pay? → Store Orders: order placement to payment
Grouped into 5 categories by where they occur. Click a category to expand, then click an issue to see how to handle it. Some include the English message shown by the system for easy matching.
A · Order didn’t sync in (most common)2 items▸
Clicked sync, but the order doesn’t appear
Issue: Almost always the order doesn’t meet the sync criteria. CJ only pulls orders that are paid + unfulfilled + placed within the last two months (all three at once): unpaid, already-shipped, or older-than-two-months orders will not sync.
Recommended Resolution: Check the order point by point — ① is it paid; ② is it still unshipped; ③ was it placed within two months. If all three are met but it still didn’t come in, confirm the store is authorized and enabled, and that your sync time range covers the order’s order date, then retry.
Orders cannot be synced to CJ unless they are paid, unfulfilled and placed within two months.
It may also be: the order has already synced in and is just not in the list/tab you’re looking at. Use Search All (every list has this button), enter the store order number to locate it across all lists, then decide whether it’s truly missing.
Search All at the top of the Store Orders list (Orders): enter a store order number to locate an order across all lists.
Store authorization expired / can’t get the latest store info
Issue: The store’s authorization has expired or been revoked, so the latest order/address information can’t be retrieved — orders don’t sync in, or the info isn’t up to date.
Recommended Resolution: Re-authorize in your store’s backend, then sync again; double-check the shipping details before submitting.
… store authorization has expired and the latest store order information cannot be obtained…
B · Incomplete / duplicate after sync 2 items▸
Products not matched — order shows “Incomplete” (goes to Invalid Orders)
Issue: A product synced in from your store isn’t yet mapped to a CJ product you can order. As long as any product is unmatched, the order goes to “Invalid Orders” and can’t be added to cart / placed. (A missing shipping address or shipping method does not make it “Incomplete” — those are flagged separately when you place the order.)
Recommended Resolution: Match each unmatched product to a CJ product. Three ways: 1 match manually one by one; 2 search and auto-match and let the system match; 3 if only some products are matched, you can place the matched portion separately first and keep matching the rest. Once all are matched the order becomes “complete” and can be placed.
An order with unmatched products lands in Invalid Orders, status Unconnected. The orange boxes are: the Invalid Orders tab, Batch Update to Orders (place the matched portion separately first), and Connect in the “…” dropdown of the Action column (the product-matching entry).
Duplicate order
Issue: The same store order was pulled in more than once. The system deduplicates automatically and won’t create duplicate orders; suspected duplicates are flagged and not fulfilled for now.
Recommended Resolution: Search by order number to confirm whether it’s truly a duplicate; if it isn’t, contact your account manager.
Duplicate Order.
C · Address / logistics 2 items▸
These two don’t make an order “Incomplete”; they show up when you place the order — handling is the same as in the “Dropshipping: order placement to payment” guide.
Incomplete shipping address
Issue: One of recipient, country, state/city, postcode, or the detailed address is missing, or the format is wrong.
Recommended Resolution: Complete the shipping details before ordering. (If the info is mostly there and only a minor field is missing, the system may let you confirm and continue, but filling it in fully is still recommended to avoid mis-shipment.)
Address incomplete.
An order with an incomplete address shows a red question mark in the address column; 1 click the edit icon on that row to open the address dialog.
121 Fill in the address fields in the Update Address dialog, 2 click Confirm to save.
Shipping method not selected / unavailable
Issue: No shipping method was selected, or the selected one is currently unavailable / not configured.
Recommended Resolution: Select an available shipping method; try another Shipping From warehouse / destination country, or adjust the products; you can click Check unavailable shipping methods and reasons to see why each method was excluded, then handle accordingly.
Shipping method not selected. / Selected shipping method unavailable.
D · Sync operation prompts 2 items▸
“Sync in progress” (repeat click blocked)
Issue: The same account can only run one sync task at a time. Clicking again before the previous sync finishes is blocked with a “sync in progress” message.
Recommended Resolution: Wait for the current sync to finish (dialog progress reaches Complete) before starting another — no need to keep clicking.
A store failed to sync
Issue: When syncing all stores at once, an individual store may fail this time due to platform API rate-limiting / timeout (other stores are unaffected; it’s counted as a failure).
Recommended Resolution: Retry that store alone a bit later; or just leave it — the system’s scheduled pull will back it up.
E · Platform differences by platform▸
Differences between platforms (handled automatically, mostly unnoticed)
Issue: Platforms have different rules. The system already handles the differences below automatically — you usually won’t notice, though a few need you to wait as prompted.
| Platform / case | Difference & how the system handles it |
|---|---|
| Wix | Sync has an about 5-minute delay (noted in the dialog); check again a few minutes after syncing. |
| MaBang | The platform’s single-request time span is limited; if you pick a larger range the system auto-splits it — no manual action. |
| TikTok US | The shipping city is taken from the address’s district field — a parsing difference, no action needed. |
| Temu series | Platform amounts are not used (CJ pricing applies); cooperation-warehouse orders are assigned a warehouse by the system per cooperation-warehouse rules. |
| Some stores | Per configuration, the billing address replaces the shipping address — if the shipping address is taken from billing, that’s the configured behavior. |
