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How to Set Up a Dropshipping Store Delivery Policy for the Customers?

13391 4 mins article
Date Created: Dec. 29, 2020 19:38:47 Last Edited: Nov. 08, 2021 11:19:25

Dropshipping is one of the most amazing business models that has seen individuals evolving from mere businessmen to ones with notable brands. Gaining some knowledge on setup the delivery time & costs, return & exchange policies are really crucial for dropshipping store owners. Below are five examples of successful dropshipping stores:

1. Clothing Store

2. Accessories Store

3. Cosmetics Store

4. Health&Beauty Store

5. Electronic Accessories & Gadgets Store

Example 1: SIR -- Clothing store

SIR is bold and beautiful. With its serene photography style, it does a great job of sending a calming message through the store theme. Located in Sydney, Australia, this store steals a place in the list for one of the most striking Shopify stores for clothing.


Shipping & Delivery Time and Costs

1. Orders placed before 12 pm AEST Monday - Friday (Sydney, Australia) will be shipped the same day.
2. Once your order is dispatched you will receive shipping confirmation, along with tracking details for your order.
3. Orders will be delivered between 8 am–6 pm Monday to Friday.

*Please ensure that someone is available at your delivery address as a signature will be requested upon delivery. If an authorized person is not able to sign for your delivery the driver will leave a card and the delivery will be returned to the nearest collection center for you to collect.

 

Example 2: Wolf Circus -- accessories store

Wolf Circus is a line of demi-fine jewelry thoughtfully designed and hand-made in Vancouver, BC. We're created by, run by, and powered by women -- with pieces for you, whoever you choose to be. Wolf Circus aims to inspire others to embrace their confidence during their daily hustle.

 

Shipping & Delivery Time and Costs
1. Please allow up to five days for your parcel to be mailed off.
2. Receive free shipping within Canada on orders over $75 (before taxes) and on orders over $120 within the US.
3. Made-to-order items are final sale and have a 30 day turnaround time.
4. If one of your items is on the waitlist, your order will not ship until all items are available unless requested otherwise.

Returns

Any jewelry purchased from wolfcircus.com can be returned within 14 days of receiving your order. Once we receive the item(s) from your order, a refund will be issued to you in the form of store credit. We do not refund shipping costs. All items must be sent back in their original unworn condition, with no signs of wear or damage, and in the original packaging with any tags attached (if the item arrived with tags).

To begin your return request, please email hello@wolfcircus.com

PLEASE NOTE:

  • Worn, scratched or damaged pieces will not be accepted. Wolf Circus has the right to deny and return any items to sender that do not meet these conditions. 
  • We do not offer exchanges. We only offer refunds in the form of store credit.
  • All objects, sale, sample sale, custom, and discounted items are final sale.
  • We do not offer price protection for any orders placed before the start of a sale.
  • We do not accept returns for items purchased through our retailers. Please contact the retailer directly to inquire about their return policy.

 

Example 3: Concrete Minerals -- cosmetics store

Founded in 2009, it is an example of creating high-end vegan, cruelty-free cosmetics with a unique twist. Their policy is less and more -- fewer ingredients, more pigment. They're committed to using no parabens or preservatives in any of their products and are also 100% gluten-free. Located in Southern California, they provide free shipping worldwide on all orders $50 and above.

 

Shipping & Delivery Time and Costs

1. Please allow 1-3 business days for order processing (we promise to get you the goods asap).
2. Once shipped, we'll get you over a shipping confirmation including tracking number!
3. Shipping within the United States is a flat-rate of $5, all orders $40+ (before tax) get free shipping worldwide!
4. International flat-rate shipping is as follows:
- $5.99 for orders up to $27.99
- $7.99 for orders $28.00-$39.99
- FREE SHIPPING for orders $40.00+
*For U.S. shipping: All orders ship via USPS First Class/Priority Mail please allow 2-5 business days for delivery. Rush delivery via USPS Priority Express Mail also available upon request.
*For international shipping: Most packages are delivered within 1-2 weeks via local post, however, please allow up to 4 weeks for delivery. All shipments include full tracking and delivery confirmation.
*Afterpay service: It allows you to shop and get your order first, and then pay for your purchase in 4 equal installments. All payments are interest-free, and your order will ship immediately.

Customs & Duties

1. Customer is responsible for any customs/duties fees incurred. We won't list a lower total on the customs form to pay fewer customs/duties fees because this practice is super illegal.
2. We are really into following international shipping requirements to ensure that your package reaches you safe and sound.
Return & Exchange Policies

1. If you don't love your purchase for any reason, we are happy to process a return if you get that back to us within 30 days of receiving your order.
2. We even offer free returns for our U.S. customers!
3. Only a few things are not eligible for a return, including clearance/discontinued items are not eligible, our "I Want It All" collections, as well as any items that have been significantly used.
4. We do not offer exchanges, you're welcomed to place a new order whenever you're ready.

 

Example 4: SkinnyMe Tea -- health & beauty store

Founded in 2012, SkinnyMe Tea is an Australian-based company whose mission is to help people achieve their health and wellness goals. Gretta started the business from her home in Melbourne, combining her passion for tea and detoxing into a single product, creating the world's first "Teatox". The popular two-step program combines a Morning and Evening Cleanse products as well as Eating and Exercise tips to achieve the results you have been looking for.

Shipping & Delivery Time and Costs

1. Orders are shipped the following business day.
2. Once your order has been shipped a shipping confirmation email will be sent. Tracking information is sent shortly after the shipping confirmation email, you will be provided a tracking link that can be used to track the status of your order.
3. We currently are not shipping to Mexico, Portugal, Guatemala, South Africa, North Korea, Iran, Syria, Yemen & Afghanistan due to unreliable postal services.
4. We are currently unable to offer non-tracked free shipping to Canada due to unreliable postal services.

Return & Exchange Policies

For a change of mind:

If you have simply changed your mind we do not provide refunds. Special consideration will be given in exceptional circumstances however you must be able to provide satisfactory proof of purchase. Further, the merchandise must be:
-  in saleable condition;
- unused with all original packaging;
- returned to us with any gift or bonus received with the merchandise (if applicable);
- the following the e-books as we are not able to refund purchases (for change of mind) SkinnyMe Detox Program; SkinnyMe Bikini Body Program.
*The exchange or refund is sought within 14 days of purchase.

For customer guarantees:
1. However, if you believe an item is faulty, or there is a major failure with an item, you may choose a refund or exchange.
2. If the failure is minor, we will replace the item within a reasonable time.
3. Moreover, SMT will require satisfactory proof of purchase before providing a remedy.

 

Example 5: Master and Dynamic -- electronic accessories & gadgets store

For all the audiophiles out there, Master and Dynamic are selling high-quality headphones. The products from this Shopify store are part of the $1 billion headphone market and rival Beats by Dre with their quality.

 

Shipping & Delivery Time and Costs

1. We offer complimentary shipping via FedEx Ground.
2. Orders placed Mon-Fri by 1 pm EST are typically shipped the same day.
3. We will email you the tracking information for your shipment once your order leaves our warehouse.
4. If you would like your purchase shipped via second-day or overnight, please select this option during checkout. An additional fee will be added to your purchase total.
5. For all orders containing monogrammed items, please allow 5-7 days additional ship time. All monogrammed items are final sale and cannot be returned or exchanged.

Customs & Duties

1. You will be charged the quoted amount at the time of checkout. VAT and Duties are not charged to you upon delivery.

Return & Exchange Policies
1. For a wireless speaker, it may be returned within 30 days of purchase for a full refund.
2. All products purchased from our website, except for our wireless speaker, may be returned within 14 days of purchase for a full refund. 

3. To initiate such a return please contact us at support@masterdynamic.com. Please include your product's serial number and full return shipping address in your message to us, and we will issue a returns authorization and send you a prepaid shipping label for return shipment in the original Master & Dynamic packaging.

4. To return the speaker, Master & Dynamic will provide specific packing instructions as well as new packaging should the original packaging no longer be available. 

5. This returns policy is also valid for our accessories products, with the restriction that ear pads and cables purchased as accessories can only be returned if they have not been used. 

6. Products purchased from one of our authorized resellers will follow the reseller's returns policy. Master & Dynamic does not accept returns or exchanges of Master & Dynamic products purchased from other retailers. 

7. Furthermore, we do not accept returns or deliveries without a valid returns authorization from our customer service desk at support@masterdynamic.com.

8. Refund is paid within 5 business days of our receiving and approving your returned item. Refunds are in the form of original payment. We do not refund overnight shipping or gift wrapping charges.

These stores vary in their successes but they are all great sources of inspiration for successful e-commerce. Most of these examples make thousands of dollars in sales each month, some have a reputation for really cool clients. Which of these stores did you enjoy the most? Which one of the stores inspired you the most to aim high with your own store?

Resource From:
https://www.oberlo.com/blog/shopify-stores

Please do not hesitate to submit a ticket, write to our customer support (support@cjdropshipping.com), or consult an online agent in the chatroom if you have any questions.