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Why Listing to eBay Store Fails and What Should I Do?

130095 4 mins article
Date Created: Sep. 24, 2019 22:25:29 Last Edited: Sep. 15, 2023 07:56:51

If you have an eBay store connected with CJ and are struggling with listing products, you may need to read this article.

To list products to your eBay store, certain restrictions set up by eBay have to be met. Below please find the possible situations and suggestions to the failures during the listing.

1. Account type.

2. Exceed the limitation of quantity or the listing amount.

3. Payout methods setting.

4. Category issues.

5. The International Selling Agreement has not been accepted.

6. Actions that are in violation of eBay policy. 

7. Information missing.

8. Insufficient variant information.

9. All the variants have not been selected.

10. eBay doesn't allow products with the attribute "Quantity" to be listed.

11. Incorrect image form.

12. Store not found or authorization failed.

 

1. Account type.

How to check your account type?

Go to My eBay > Account Settings > Account > Personal Info

 

Please make sure the account you're using is a business account. If your eBay account is a individual account, then it's not allowed to list products from CJ.

 

2.Exceed the limitation of quantity or the listing amount.

You could see the listing limits and the listing amount on your listing page. Please make sure they are sufficient for you to list products to your eBay store. 

To be more specific, if it shows 2 items left to list on eBay, it means you could list 2 variants in total. If it shows $25, it means you could only enter $25 in total for all variants. 

 

You may encounter the issue that "Items Left to List on eBay: 0" or "Amount limit: 0". It would result in a failure in the listing. In this case, you could try to increase Listing Quantities on eBay.

 

Where to check your Monthly listing limits?

Go to My eBay > Selling > Overview > Monthly limits

 

3. Payout methods setting.

If you haven't set up your payout methods on your eBay store, please finish the setting in your eBay administration first.

 

4. Category issues.

Corresponding categories for products will be selected automatically while listing.

However, under some circumstances, some categories are not available for some products (variants) with certain sites.  For example, only a few categories such as Clothes & Accessories are available on the Hongkong site.

In this case, you could either try different categories manually (sometimes the available category might not be precisely related to the product attribute.) or list the product by adding an automatic connection(you would need to manually add the product in your store first). 

 

5. The International Selling Agreement has not been accepted.

Certain items cannot be listed if you have not accepted the International Selling Agreement. In this case, please consult eBay customer service for further instructions.

 

6. The title or description may contain improper words, or the listing or seller may be in violation of eBay policy. 

Please find more information in the eBay platform policy and make sure relevant information/content is in compliance with the policy.

 

7. Information missing.

You can either consult eBay customer service to figure out what these codes mean or reconnect your eBay store and try to list again.

 

8. Insufficient variant information.

Please make sure to fill in all the requisite information beneath the popup.

 

9. Please tick all the variants.

If you intend to list a product by clicking List It Now, the box marked on the following picture must be ticked no matter how many variants the product has. 

 

 

10. eBay doesn't allow products with the attribute "Quantity" to be listed.

 

 

11. eBay security policy only allows HTTPS resources in listings.

It means the picture format of the product is incorrect. Please have your agent contact our engineers to fix it.

 

12. Store not found or authorization failed.

The store you have chosen is in abnormal status, please check your store status before reauthorizing your store.

 

 

Please feel free to talk to us in our chatroom with any confusion.