Some may be confused by the declaration settings on CJ. Here is a brief introduction to it. 1. Declaration Amount; 2. IOSS Option; 3. Add IOSS; 4. Sync IOSS Setting.   1. Set the declaration amount. You may either declare by Store Order Amount or CJ Order Amount. Let's take the declared amount by CJ Order Amount as an example. Go to the Profile page, > Declaration Settings, click the Edit icon and select the destination countries, such as Germany and Denmark. Then, all orders shipped to those countries will be declared by CJ Order Amount.   You can go to My CJ > Imported Orders/Cart > select orders > click "IOSS settings" to update the declaration amount (screenshots) when orders are synced to CJ.     * For orders that were synced before setting up IOSS numbers, you may click the "..." under Action > "Edit Address", then scroll down to find the IOSS Option.   2. IOSS Options. We highly recommend you declare with your own IOSS which is valid and is linked to the destination country in the EU. Find the linked countries and save them.   3. Add your IOSS. If you don't have IOSS yet, you may go through the tutorial: What is IOSS and How to Register? Besides, you may declare with CJ's IOSS.   4. Sync IOSS Setting. When you place orders manually or import orders by Excel and don't fill in the IOSS number, it will be applied as your setting in My CJ > Profile. If you want to change it, you can change the setting in Profile and click "IOSS Setting" to make it. If you have any confusion, please feel free to contact our online agents.

Sufficient inventory is a key factor in order processing. However, it may be frustrating as you got an order, only to find out that your private inventory has run out. Don't worry, with the function of inventory alert, you will be able to replenish your inventory in time.  In the following article, we will introduce you to the usage of our inventory alert function. General steps: 1. Setting of Inventory alert. 2. Check your inventory status. 3. Replenish private inventory.   1. Go to Products > My Inventory, click 'Inventory Alert' on the top right.   Then, opt for the Safety Stock and the Alert Me and fill in the box of the Piece. There you'll find 2 alternatives of Safety Stock-- By Current Inventory and By Estimated Remaining Days. a. By Current Inventory After selecting it, we will alert you as the inventory of your products is no more than the value you filled in the Piece.   b. By Estimated Remaining Days. Under this setting, we will remind you when the number of days available for sale is less than one purchase cycle. For example, the purchase cycle of a product--SKU 1 is 4 days, and the average daily sales are 40 pieces (estimated based on sales in the past week by our system), therefore, when your private inventory is no more than 160 pieces, which is only available for 4 (160/40) days (equal to one purchasing cycle), we will begin to alert you.   2. There are 2 entrances where you can check your products that are in the status of inventory alerting. a. Go to Products > My inventory to check the status of inventory at any time. By clicking the triangle icon in the following picture and moving your cursor over the red "!", you would see the detailed reminder.   Note: You could also select certain products and click Export as shown in the above picture to generate your inventory list.   When the condition of the inventory alert is met, system notifications will also be sent to remind you of the inventory status of certain products.    3. Replenish the inventory in time when an inventory alert appears.  Go to the product page> buy your private inventory in the Preorder Inventory section. Please refer to this tutorial for detailed steps.                                                                    Please feel free to contact us with any confusion.

You could add your preferred items found on CJ to My Products as a product collection. Also, My Products supports creating different collections to manage your products. The general steps to manage your My Products are like: 1. Add the product to My Products in the product page; 2. Create your own collections as you need; 3. Select the product and add them into the created collection; 4. You can list products, bulk-list products, connect product packaging, and import orders via Excel in “My Products”.   Detailed steps: 1. Add the product to My Products. Select one product on CJ, and click the icon to add it to My Products.   2. Create your own collections as you need. *Note: You could create ten collections at most.   3.Select the product and add them into the created collection.   *Tips: Click the  icon to rename or delete the collection. (The products in it will not be deleted).   4. You can list products, bulk-list products, connect product packaging, and import orders via Excel in “My Products”. Contact us if you have any doubts.  

Generally, the process of automatic order fulfillment is sync orders – add orders to cart – submit and pay. CJ will be responsible for the rest part of order fulfillment, including shipping label creation and shipping services. Some end customers may require to send products in one package, or add a product to a created order. In that case, you may make some changes or actions to your orders that have been synced to CJ. When the order information changes and you don’t update it on CJ, it may cause a loss to your sales. Given that, CJ will display the order actions that you’ve made in your store and on CJ to some customers. We will name those orders that have been changed in your store as “Abnormal Orders” on CJ.   Here we will introduce what these order actions are and how to recover abnormal orders. 1. Order closed in your store. The order in your store is closed for some reason. When you click "Recover Order", you can find it in "Trash." 2. Product quantity modified. When you modify the product quantity in your store, the order amount on CJ, including product cost and shipping cost, will change accordingly.    3. Address modified. If your change the shipping address in your store before submitting it to cart, we will verify if the original shipping method is available and calculate the shipping cost again.  4. Product(s) changed. There will be two situations: products connected and unconnected when you change the products in your store. Products Connected: you can find it in "Orders" after recovery. Products Unconnected: you can find it in "Invalid Orders" after recovery. 5. Order fulfilled in your store. The order in your store is already fulfilled by yourself or other fulfillment service providers. You can find it in "Trash" after recovery. 6. Order deleted in your store. You delete the order in your store. You can find it in "Trash" after recovery on CJ. 7. You have adjusted the quantity of all the products to 0. The quantity of products in your order is 0. The order will be moved to "Trash" after recovery and cannot be restored. 8. You have adjusted the quantity of certain product(s) to 0. Your order contains product(s) with 0 quantity. Such products will be removed after order recovery. 9. Order archived in your store. The order is archived in your store and will be moved to "Trash" after recovery whether it's in "Imported Orders" or "Cart." You can restore it from Trash.   10. Fulfillment canceled in your store. When the order is fulfilled and you cancel the fulfillment, it will be considered a normal order, so you can submit and pay for it.  When the order has been archived and you cancel the fulfillment, the order will be moved to "Trash" and can't be restored.    With any uncertainties, please feel free to contact our online support. 

During international transportation, there are many unpredictable risks. And sometimes, you may feel confused when you check the logistics information, only to find your order has been resent to the sender. What was going on and what you're supposed to do? In the following article, we will clarify this situation to you and offer you useful instructions on how you can cope with it. There are 2 main reasons for the resending: a. The receiver cannot be contacted (due to the reasons like incomplete phone number). b. The address is unreachable (caused by incomplete address or wrong address).   If an order is resent to the sender, there would be 2 scenarios it may be confronted: 1. The carrier will redeliver the parcel to the recipient. 2. The carrier will inform you to fetch the parcel from their warehouse. 3. The carrier will discard the parcel (provided that the carrier doesn’t offer a redelivery service).   1. If the carrier of your parcel offers the service of redelivery, what procedure should your order go through? First, the carrier would transport the parcel back to their warehouse for temporary storage. And they will notify us after they finished the necessary examination works, which may take several days. Second, we will update the redelivery information in the Undelivered Orders. Last, you’re supposed to go to Orders > Undelivered Orders to fill in the requisite shipping information and pay before the deadline. In this way, we will resend the parcel to your customer after receiving the payment.   2. The carrier will inform you to fetch the parcel from their warehouse. This circumstance may happen when the distance between the carrier's warehouse and the destination is relatively close.   3. Nevertheless, it would be unfortunate if the carrier doesn’t offer a redelivery service. Due to the reasons such as that they don’t have sufficient storage space, the carrier will discard the parcel if it cannot be delivered to the receiver.   Therefore, it is very significant to make sure that the address your customer filled in is correct. In this case, the risk that parcels are recalled can be considerably decreased. Some customers may ask if CJ could allow a rebate under this circumstance. Generally, this kind of issue is beyond our domain of compensation. You could refer to our dispute policy to learn more about the refund, resend, and return conditions. With any confusion, please contact us.

As a dropshipper, you may feel curious about how your orders will be processed in CJ’s warehouse. In this article, we will clarify the whole procedure that orders will experience in our warehouses. Here are the general steps of fulfilling orders in CJ’s warehouse: 1. Ensuring the inventory of the corresponding products and picking them out; 2. Inspecting the products; 3. Packing the products and measuring the gross weight; 4. Sorting; 5. Labeling and sending the parcels to the waiting area for carriers’ fetching.   Detailed steps: 1. Ensuring stock. When receiving orders from our customers, there could be 2 scenarios: the products of the orders are in stock or out of stock. Scenario 1: In stock. In this case, we will go to our storage section to pick the products out. Since every product is well organized by category and stored on shelves, we just need to scan the bar codes of the specific order to know the exact locations of them, which is very effective and time-saving.   Scenario 2: Out of stock. What if we find that the products are running out of stock in our warehouse? In this case, a purchasing list will be sent to our procurement staff stating what they need to purchase. According to the list, they will place an order with local manufacturers and wait for the goods to arrive at CJ’s warehouse. The following are the procedures that our warehouse will go through after the recipient of the parcels from our suppliers: a. Receiving goods from our suppliers: After 1-3 days (the actual time depends on how far the manufacturer is located), a bunch of packages will arrive at the recipient area in CJ’s warehouse. After confirming that the basic conditions of the parcels are good, our staff will give them bar codes and send them to the quality inspection department.   b. Inspection: As part of our services, we will inspect every product before dispatching (We may charge a manual fee accordingly included in the total dropshipping fee). Through scanning the bar codes, our inspectors will check if the goods are correct by the detail of color, size, function, etc shown on our system. Then, they will inspect the products thoroughly according to the product descriptions. Usually, there will be 2 rounds of quality inspection in case the products are inferior. c. Weight measurement: After inspection, the products will be handed to the next process - weight measurement. By placing the products on a scale, we will know their gross weight. This step will help us estimate the shipping cost of the corresponding products more accurately.   d. Stock in: After the products passed all the inspections, they can be stored on the shelves with other products. By scanning the bar codes on the products, we will know where they should be stored. Then we will go to find the right shelves and scan both bar codes on the products and the shelves to record that the products are stocked.   2. Products inspection After the products are picked out from the shelves, they would be sent for inspection. In this step, our inspectors will scan the bar codes on the products again to obtain all the order information and make sure the products are the correct ones. Then, our staff will print out the shipping labels and pack products inside by shipping bags. After pasting shipping labels on the parcels, the products would be sent to the next process--packing.   3. Packing As for different types of products, the packing method varies. We have packaging material such as plastic bags (usually for clothing and normal small items), cartons, etc. Regarding delicate products, we will add bubble film (column) or foam in case of damage during long-distance transportation.   4. Sorting out Before we sort the parcels, our staff will place them one by one on a scale and double-check the weight and size of the parcels. Moreover, our scale will automatically measure the parcel and compare the actual gross weight with the weight by which we charge the customers (tolerance of 50g is acceptable). Every parcel will go through this step, and then they will be placed in different baskets sorted by different logistic providers.   5. Labeling and sending to the waiting area The parcels in the baskets will then be placed in giant transport cartons.  After that, we will put shipping labels that include the information of every parcel onto the giant carton. It will make sure that logistic providers won’t lose the boxes and have them safely passed every transit.    Finally, the cartons will be conveyed to the waiting area for carriers’ fetching.   Every day, a mountain of products are well packed in the waiting area, awaiting carriers to pick them up and ship them worldwide. Eventually, they arrive at their respective destinations and are received by the buyers. Note: All products shipped from CJ will undergo a quality inspection in our warehouse before shipment. For products purchased on CJ, we offer free quality check services. For service products and products shipped from other suppliers to CJ warehouse by clients, we have to charge quality inspection fees. That is just what CJ pursues: dropshipping from worldwide to worldwide and we continuously looking for more satisfaction from customers.   Contact us                                                              

From July 1, 2021, customs regulations have changed and any shipment from a country outside the European Union is now subject to VAT and customs duties.  Find out more details here: ALL YOU NEED TO KNOW ABOUT THE IMPORT ONE-STOP SHOP (IOSS) To facilitate the delivery process of parcels to EU countries, CJ has enabled IOSS Declaration options in Profile > IOSS Setting including: 1. Declaration Amount; 2. Declaration Options: Declaration with no IOSS; Declaration with my own IOSS; Declaration with CJ's IOSS. 3. Sync IOSS Setting.   1. Declaration Amount; You may either declare by Store Order Amount or CJ Order Amount for different countries by clicking "Action > Edit Countries" Store Order Amount: Your store order amount (if available) will be declared, otherwise, CJ order amount will be declared. The recipient will be required to pay VAT for orders valued above €150. CJ Order Amount: CJ order amount will be declared. The recipient will be required to pay VAT for orders valued above €150.   2. Declaration Options. a. Declaration with no IOSS. The recipient will be required to pay VAT to complete customs clearance, otherwise, the parcel will be detained or destructed by the customs. This option is recommended for CJ users who have a low margin on their product prices. b. Declaration with my own IOSS. If you have your own IOSS ID, you can link it to your CJ account in Profile > IOSS Setting > Add IOSS. We highly recommend you declare with your own IOSS which is valid and is linked to the destination country in the EU. *VAT upon declaration will be settled with your IOSS ID, in this case, please take potential VAT required into consideration regarding pricing in your store.   c. Declaration with CJ's IOSS. If you are not from an EU country or simply don't have your own IOSS, you can declare with CJ's IOSS ID after editing the countries under IOSS Option > Declare with CJ's IOSS.  CJ's IOSS ID will not be applicable for orders valued above €150. *For regular orders, you will need to pay the VAT and IOSS handling fee (VAT*3%) if you declare with CJ’s IOSS ID when you submit orders on CJ. You can also view the order details below after payment.   3. Sync IOSS Setting. When you place orders manually or import orders by Excel and don't fill in the IOSS number, it will be applied as your setting in My CJ > Profile. If you want to change it, you can change the setting in Profile and click "IOSS Setting" to make it.   Please do not hesitate to consult an online agent in the chatroom if you have any questions. 

To provide convenience to cross-border online sales and the importation of low-value consignments, the new VAT e-commerce rules will come into force on 1st July 2021 in the EU. Along with the cancellation of the exemption at the importation of small consignments of a value up to EUR 22, all goods imported in the EU will be subject to VAT. To simplify the declaration and payment of VAT, the Import One Stop Shop (IOSS) has been published. In this article, we will talk about: 1. What is IOSS (Import One Stop Shop)? 2. What are the advantages of IOSS? 3. Which supplies of goods do the IOSS cover? 4. How to register for IOSS?   1. What is IOSS (Import One Stop Shop)? IOSS, also known as “import one-stop shop”, is a new system of new VAT declaration and payment especially for cross-border online sales and importation of goods to the EU. It allows suppliers and electronic interfaces selling imported goods to buyers in the EU to collect, declare and pay the VAT to the tax authorities, instead of making the buyer pay the VAT at the moment the goods are imported into the EU as it was previously the case (for products over 22 EUR).   2. What are the advantages of IOSS? The IOSS facilitates the collection, declaration, and payment of VAT for sellers that are making distance sales of imported goods to buyers in the EU; The IOSS also makes the process easier for the buyer, who is only charged at the time of purchase, and therefore does not face any surprise fees when the goods are delivered; If the seller is not registered in the IOSS, the buyer has to pay the VAT and usually a customs clearance fee charged by the transporter.   3. Which supplies of goods do the IOSS cover? Dispatched or transported from outside of the EU at the time they are sold; Dispatched or transported in consignments with a value not exceeding a total of EUR 150 (low-value goods) even if the order contains more than one item; Not subject to excise duties (typically applied to alcohol or tobacco products). Note: For the sellers who use third-party platforms like eBay/Amazon, etc., the platform will register for IOSS; For independent sites or other electronic interfaces, the sellers need to register on their own.   4. How to register for IOSS? From 1 April 2021, a business can be registered on the IOSS portal of any EU Member State. If businesses are not based in the EU, they will normally need to appoint an EU-established intermediary to fulfill their VAT obligations under IOSS. Note: Important information above all refers to the announcement from ec.europa.eu, kindly find more details about IOSS there. With any uncertainties about your tax obligation, please kindly contact the professional tax consultant. Find details about how to make declaration with IOSS on CJ. Contact us if you need any assistance, CJ will be here to support you.

The number of sourcing requests is up to our customer’s level in CJ.  LV1 users can post 5 sourcing requests daily.LV2 users can post 10 sourcing requests daily.LV3 users can post 20 sourcing requests daily.LV4 users can post 50 sourcing requests daily.LV5 and VIP users have no limits on sourcing requests. For those whose levels are not able to meet the aforementioned standard, the available quantity every day is far from their satisfaction. To this end, CJ has prepared an additional plan—CJ Prime, by which you can gain additional sourcing requests in line with the CJ Prime.   Contact Us

To make the sourcing result more satisfying, CJ opens an entrance to allow users to submit a ticket for all the sourcing requests in each status, including pending, sourcing failed, or sourcing succeeded.  It can also be a way to talk with our sourcing team, so they can help improve the result based on the type of issue or your message. We will introduce how to submit a ticket for sourcing requests and the difference. 1. Go to Service > Sourcing > Ticket; 2. Select type of issue and submit a ticket; 3. View the ticket status.   Note: There are different types of issues regarding the status of sourcing requests: a. Pending: You can open a ticket when you submitted a wrong sourcing request or didn't get a reply after a long time. b. Sourcing Succeeded: There is a list of issues that you may have after sourcing success, so you leave your message to our sourcing team. c. Sourcing Failed: When the sourcing failed, you can ask our sourcing team to source similar products.   *For each sourcing request, you can choose to send a copy to the chatroom for a premium processing service or not.   All your tickets, including tickets for sourcing requests and orders, will be displayed in MYCJ > Ticket.   Should you have any questions or uncertainties, please feel free to contact our online support.