Most of the CJ services and features will not be available until your email has been verified. However most of the CJ users might find the verification email in their spam boxes, thus it is important to configure your email setting and whitelist our system email address so that you won't miss important system notifications such as order updates, product updates, and so forth. CJ will send you notifications via rep@cjdropshipping and noreply@cjdropshipping.com, when you write to our customer support, we will reply from support@cjdropshipping.com, so please include all the 3 email addresses above in your whitelist. For Gmail, Outlook, Yahoo, AOL, Zoho, and ProtonMail users, please click here for specific instructions. For 163 users, please click here for specific instructions. For QQ users, please click here for specific instructions. For online assistance, click here to talk to our agents.

On CJ, the Dispute serves as an approach that customers use to solve issues like order cancellation, abnormal logistics, and particularly, aftersales problems, etc. In negotiating a dispute, some evidence or information is necessary to have the problems resolved smoothly. In this article, we will offer you a circumstantial introduction on what you should provide in different types of disputes. First of all, the information required hinges on the status of your order. With respect to the orders in the status of Awaiting Payment or Closed, there's no access to open a dispute, while for orders in the status of Pending or Processing, Extra evidence is not required. Thus, evidence should but be provided for orders in the status of Dispatched and Completed. The required evidence varies from different package conditions, of which possible ones are listed as below: 1. No tracking information found/ Tracking information frozen/ Wrong tracking information. 2. Packages have been returned. 3. Missing products. 4. Products damaged. 5. Incorrect products. 6. Orders not received.   The following is the specific information you need to provide in the different package conditions: 1. No tracking information found/Tracking information frozen/ Wrong tracking information. In this case, you need to prepare: a. The screenshots showing your customers' complaints, and please note that the customers' name, the date as well as the complete content of the complaints should be shown on the screenshot. b. The screenshots or the pictures showing the feedbacks from the local post office after your customers contact them (Optional information).   2. Packages have been returned. If the packages are returned halfway by the carrier, you will not need to provide any evidence. But if it is your customers who return the package, you'll need to provide: a. Pictures showing the package's appearance before despatching (optional information) b. The product SKUs and quantity. c. Tracking numbers of the returning packages.  Note: Please refer to this tutorial to learn about the detailed returning steps.   3. Missing products. a. The screenshots showing your customers' complaints, and please note that the customers' name, the date as well as the complete content of the complaints should be shown on the screenshot. b. Pictures proving products are missing.   4. Products damaged. a. The screenshots showing your customers' complaints, and please note that the customers' name, the date as well as the complete content of the complaints should be shown on the screenshot. b. Pictures or videos proving the quality problems of the products.    5. Incorrect products. a. The screenshots showing your customers' complaints, and please note that the customers' name, the date as well as the complete content of the complaints should be shown on the screenshot. b. Pictures showing the wrong products.   6. Orders have not been received despite the logistics information stating a delivered status. a. The screenshots showing your customers' complaints, and please note that the customers' name, the date as well as the complete content of the complaints should be shown on the screenshot. b. The proof showing the order has not been received provided by the local post office. With any confusion, please feel free to contact us.

CJ is always dedicated to providing better services to dropshippers worldwide, and we have kept expanding the ballpark of compatible platforms. You can authorize your store in Apps and have your orders synced & fulfilled by CJ if your store is from Shopify, eBay, WooCommerce, AliExpress, Temu, ShopLazza, AllValue, Lazada, TikTok Shop, Nuvemshop, Mercado, WED2C, and Shopee.  If your store is an independent website or from other platforms, you can try to connect to CJ via "API" or "Other Platforms." (See note below)     Please find the authorization tutorials below: Shopify: How to Connect Your Shopify Store to CJ?    eBay: How to Connect eBay with CJ?    WooCommerce: How to Connect WooCommerce by Default?  How to Connect WooCommerce by OAuth Plugin?    ShopLazza: How to Connect Shoplazza to CJ?    AllValue: A Guidance to AllValue Connection   Lazada: A Guidance to Lazada Connection   TikTok: A Guidance to TikTok Connection A Guidance to TikTok Shop US Connection   Nuvemshop: A Guidance to Nuvemshop Connection   Mercado: How to Connect Mercadolibre Stores to CJdropshipping?   Shopee: A Guidance to Shopee Connection   AliExpress: A Guidance to AliExpress Connection   Temu: How to Connect Your Temu Local Store to CJ? How to Get Temu Permission Token for Products and Orders?   WED2C   Note: 1. If your store is from Amazon, please be reminded that FBA is compatible with CJ now thus we can also dropship to Amazon warehouses. You can create orders manually or via Excel/CSV and list products to your Amazon store by creating a listing from Amazon Seller Central.  2. If your store is not from any of the platforms mentioned above, you can authorize via API. For API guidance please find: CJ Dropshipping API - How To Connect Your Store To CJdropshipping   4. If you don't have any online store but have a fair amount of potential customers (For instance, followers on Instagram, friends on Facebook, and so forth.), you can still create orders manually or via Excel/CSV and CJ will handle sourcing and delivery for you.    Please do not hesitate to consult our agents in the chatroom for any further questions.

  Before CJ products can be listed in your Etsy store successfully, certain requirements have to be met. Below are some regular examples and suggestions for your references, if you failed to list them in Etsy.   Reasons: 1. Your Etsy store status is 'Draft'; 2. 400: Shops cannot create Listings in languages; 3. Authorization unavailable due to disconnection of CSHIP app; 4. Exceeding the limit of uploading product images; 5. Payment template unavailable; 6. Variants restriction. 7. Invalid  ZIP code. 8. "Variants with three or more attributes(color, size, etc.) cannot be listed due to the restriction of etsy." 9. 400: This Etsy shop is suspended 10. “invalid zip code" or ”Incorrect shipping template. Please check it in your store before listing again." 11. "Create platform product failed [Cause: Error: Request failed with status code 400]”   Suggestions: 1. Please ensure that your Etsy store status is 'Active' before listing products.  2. Please contact Etsy to change your default shop language to English. You may refer to this tutorial. 3. You will not be able to list products from CJ to your Etsy store if you have disconnected the CShip app from your Etsy admin. Please ensure CShip is connected. If you have accidentally deleted CShip, please re-authorize your store in My CJ > Authorization > Etsy   4. You can only upload 5 images at most as restricted by Etsy, so please make sure that you do not exceed the limit.  5. Modify your payment gateway in the Etsy management center. 6. A single variant can but contain two attributes. Therefore, please reduce attributes to less than three kinds for each variant. 7. Please refer to this tutorial for detailed steps. 8. Products containing three attributes cannot be listed to Etsy. You may manually create them on your store. 9. Please contact Etsy support. 10. Please refer to this tutorial to update your shipping profile in Etsy store before listing. 11. Please reauthorize your store.   Do not hesitate to consult in the chatroom if you have any further questions.

The common reason for WooCommerce failed listing lies in the access type of API keys. When the listing failed and it gives an error about Read/Write permission, please try to add a new Rest API key and authorize the Read/Write permission. Here are the basic steps: 1. Go to your WooCommerce Dashboard > Settings; 2. Select Advanced and click REST API > Add key; 3. Select a level of access for this API key — Read/Write access.   Here are specific steps: 1. Go to your WooCommerce Dashboard > Settings.   2. Select Advanced and click REST API > Add key.   3. Fill in the description, select the user and select a level of access for this API key — Read/Write access.   When the API keys are generated, you need to paste them to CJ's Authorization page and click "Authorize." Then, you can choose to list CJ products to your store or connect your existing items with CJ items.  Please feel free to contact our online agents if you have any other questions.

This tutorial is for those Shoplazza users who have already connected the stores with CJ.  Since now you have CJ as your dropshipping partner, you could list the products from CJ to your store, and use our shipping methods to send out your orders.   The main steps of listing are like: 1. Authorize your Shoplazza store;  2. Select a product on CJ; 3. Enter the necessary information > List it Now.   Specific instructions: 1. Authorize your Shoplazza store.     2. Select a product on CJ.     3. Enter the necessary information > List it Now. By the listing function, you could find this product displayed in your store. After clicking "List it Now", you could adjust the product information like the product tags and set your store price.     Contact Us

CJ has recently finished the integration with one more platform-Shoplazza, by which CJ makes it easier for you to import orders from your Shoplazza shop after authorization. To connect your Shoplazza store with CJ, you need to: 1. Go to My CJ > Apps > Shoplazza;  2. Add Store > Enter store address > Authorize;  3. Log in to your account > Accept the authorization; 4. Check your store authorization.   Detailed steps are as follows: 1. Go to My CJ > Apps > Shoplazza.   2. Add Store > Enter store address > Authorize.   3. Log in to your account > Accept the authorization; If you do not log in to your account, then the page will direct you to the login page. Please enter the necessary information to log in and accept the authorization.    4. Check your store authorization.   After connecting your store, you could list products from CJ. No need to worry about product storage fees, set yourself free to market better! Contact Us

Etsy is compatible with CJdropshipping now!  After authorizing your store, you can easily import products from CJ automatically including the description, title, price, etc. For new dropshippers, it will bring great convenience to add products. Here is a brief introduction: 1. Authorize your Etsy store; 2. Select a product; 3. Click "List it Now".   For specific steps: 1. Authorize your Etsy store by My CJ > Authorization > Etsy; You allow CJdropshipping to get your account name, email address, sales, order information for order fulfillment.   2. Select a product; You can select products as your niche or what you want to sell. The estimated shipping time and cost will also show when you select a destination country.   3. Click "List it Now". You need to add product tags and set your store price based on the estimated shipping cost of the destination country.   With any uncertainties, please submit a ticket or contact our online agents for 7/24 support. Register

Unlike other types of orders, the situation is a little bit more complicated to have private-inventory orders refunded. Since the number of private inventory orders is usually large, as long as the products you've ordered have been processed or stocked in our warehouse, you would need to have your money back in different ways. In the following article, we will explain the different methods to have your orders refunded under different statuses. 1. Cancel the order directly when your private inventory order has not been paid. 2. Open a dispute and contact our agent to confirm if the order can be canceled if it has been processed.   1. As long as your order has not been paid, you could go to Orders > Inventory Orders > Preorder Inventory and cancel it directly.   2. If your order has been paid. You would need to open a dispute to put your order on hold and ask out dispute staff if the order has been processed and if it can be refunded.   With any confusion, please feel free to contact us.  

Before you import orders of EU countries to CJ, you would need to complete the Declaration settings > IOSS settings on our platform. Generally, you should select to declare with CJ's IOSS ID or your own IOSS ID, declare with store order amount or CJ order amount. However, some customers may feel confused about the difference between them. One of the differences is about the charging method.     In the following article, we will explain what's the difference between different charging methods. 1. CJ order amount vs. Store order amount; 2. CJ's IOSS ID vs. Your own IOSS ID.   CJ Order Amount vs. Store Order Amount a. You can use CJ order amount if you don't have your own IOSS number. 2. With the store order amount, the VAT will be charged on the basis of your store price.   CJ's IOSS ID vs. Your Own IOSS ID a. If you choose to declare with your own IOSS ID, there would be no service fee except for product fee, and VAT. Moreover, the VAT would not be collected by CJ. b. If you choose to declare with CJ's IOSS ID, there would be a service fee (VAT*3%). For example, if the VAT of your order is $5, the service fee would be $0.15=$5*3%.      Note:  After setting a declaration with CJ's IOSS ID, you could view the VAT as well as the service fee while making payments, and the fees can also be viewed in your invoice. Also, CJ's IOSS ID cannot be chosen if your order's total product value is over €150. With any confusion, please feel free to contact us.