Product connection is an important function of CJ. By syncing and adding product connections manually, you could make sure the products in your store are well connected with CJ's and then fulfill your orders successfully. There are 2 situations to connect  your products with CJ:  1. Automatic Connection (To connect the products from your store with CJ's existing products); There are two methods: a. Go to Products > Store Products > Add Automatic Connection; b. Click "Connect" on the product page. 2. Sourcing Connection (To connect the products from your store with the products CJ sourced for you). Go to Products > Store Products > Unconnected.   Automatic Connection 1. Go to Products > Store Products > Unconnected.   Note: As part of our updated service out of your convenience, for customers running on eBay, you may import store products either via product URL or by product name.   2. Click "Connect" on the product page and select the product on your store. The rest steps are the same as the above-mentioned.   Sourcing Connection a. Go to Products > Store Products > Add Sourcing Connection. Please do not hesitate to contact us with any further questions.

Orders that failed to be synced will be found in Failed Orders . Below are the possible reasons and corresponding solutions.   1. Possible reasons:  a. The product is not added to My Products. b. The variant's SKU is missing. c. SKU or Recipient information is missing or invalid when you try to import orders in excel. d. System Unknown Reason. e. Address incorrect: the City and Province are the same; Country cannot be found.   2. Possible solutions: a. Add the product to My Products. b. Modify the SKU in your Excel before importing again. c. Modify the information manually. d. Import again or contact your agent for help. e. Fill in the correct address: make the City and Province different, or delete one if it is not necessary; Country codes should be consistent with the system, for example, we use GB for Britain but not UK.   3. Specific procedures: You can click the icon to manage the failed orders on the Orders page.     The reasons and solutions for failed orders will be outlined on the Failed Orders page. a. The product is not added to My Products.. You can click the Add to My Products in green to update the order. b. The variant's SKU is missing. In this case, the order will not be imported even when the product has already been added to your SKU List.  Please ensure that the corresponding variant's SKU is added in the Excel to avoid such errors. For example, instead of entering the SKU without selecting the variant (even when there is only one variant):   Please enter the full SKU of the corresponding variant, after selecting all the attributes such as color, style, etc.     And Import Excel again.   c. SKU or Recipient information is missing or invalid. If you find the notification shows 'Excel Data Error', please click the Modify button to complete the information and then click Update.   Then you can find it in Orders and add it to the Orders Picking to fulfill the order.   d. System Unknown Reason. If you find the reason shows System Unknown Reason, please click 'Update'. Then the order will be updated.   Contact Us

Frequently Asked Questions (FAQs): 1. What if I choose the wrong warehouse for the package? Don't worry, you can contact your agent to change the warehouse of your package in our system. But please double-check the warehouse when you set the package order. 2. What if there isn't my preferred package in your system? You can contact your agent or the customized package agent and tell him or her about your preferred package. Then he or she will come to our supplier and check if there is the one you want. After that, your agent will confirm with you the price, MOQ, and other package details. If you like it, your agent will add it to our system. The following procedure will be the same as above.   3. Why is there a MOQ of some packages? We have the printing machine in our Chinese warehouse, but we can only print the simple logo on some specific packages, such as the zip bag, shipping bag, paper box, and so on. However, we can't print the logo on some materials, such as cloth bags, stickers. So we may need the factory's help. That's why they require the MOQ. Also, if you want to customize the size of your package, usually it may require a MOQ. 4. Will there be customized packages in Excel order or orders placed manually? Yes, as long as you have connected the package with the product in SKU List. 5. Can I combine orders or split orders if this order has a customized package? Yes, you can combine orders with customized packaging. 6. Is it possible to make one specific package only visible to me? Sure. You can tell your agent or our customized package agent or customer service to set the package in our system. 7. If the shipping cost has been increased a lot, can I choose to not use the package? Yes, you can click "Remove the Package" to move the package from the orders. 8. What if I forgot to connect the package when my orders are synced? You can go to Products > Store Products > Unconnect to connect the package. Back to "Store Orders- Imported Orders", click "Modify" product SKU, copy the SKU and paste again (Don't change anything) and then refresh the page. 9. How can I delete my package design? We don't support deleting your package design because it may cause some mistakes. But you can contact your agent to help remove it manually. 10. What's the processing time of custom packaging? It may depend on which kinds of customized packages you want.  If you choose the packaging without design, it usually takes a short time from the supplier to our warehouse.  If you choose the customized packaging that needs production from the factory, it may take longer because they need time to produce them. And it varies, about 5~20 days.  If your customized packaging is printed in our own warehouse, it may take about 3~8 days to be stocked.  Please note you may need to purchase the packaging inventory before you import your orders to CJ.  11. Why can't I pay for packages when I place an order? It will take some time to produce Custom packages. Then, packages will arrive at our warehouse. So you need to buy packages inventory before if you want to place orders with custom packages. See more information here. And you don't need to pay for it when you place orders.  12. What if I want to change the custom packaging? a. Connect the new packaging for the product in the order by Products-Connection or SKU List; b. In Imported Orders, click "Modify" the product; c. Copy and paste the SKU, then click "Confirm" and refresh. 13. I have my own supplier of packaging, can I send the packaging to your warehouse? Yes, you can. We may charge you some service fees depending on the value of your packaging. To get more details, please contact your agent or customer service. 14. How to bulk connect the packaging for products? a. Go to Products > Store Products/My Products; b. Select the products that you want to use the same packaging; c. Click "Packaging Connection." 15. How would the order be packaged when a customer orders accessories and apparel in the same order? In this case, you may need to connect different size package for accessories and apparel separately and choose "Applied to products" when connecting. If you choose "Applied to order", we will put the products in the same order into one custom packaging when it's enough to fill in.  Click for more details about how the custom packaging is applied. Should you have any problems, please contact our agent for help.

The Custom Packaging Service for dropshipping orders is a very popular feature for CJ users. To make things easier for you, here we have summarized the whole process of how to connect your packaging and use it. There are 6 general steps: 1. Check the types of packaging; 2. Choose the packaging you prefer and design; 3. Start packaging connection in Products > Store Products/ My Products; 4. Purchase the packaging; 5. Wait for the packaging to arrive at our warehouse; 6. Create the dropshipping orders.   Here are the specific steps: 1. Check the types of packaging that CJ has. Please go to Service > Custom Packaging. There are two sections of customized packaging: a. Pre-Designed Packaging: all the packaging with the icon of POD can be designed, while that without the icon is for direct purchase only. b. My Custom Packaging: your designed packaging will be displayed here for purchase. If you cannot find the packaging you want, you can contact our agent for other possible options.   Note: When you design the packaging, please upload your design or logo with high resolution (preferably in PNG files). Please make sure that you have designed the right variant and that you have chosen the right color.   2. Go to Product > Store Products/ My Products > Action to connect the customized packaging you have designed.  Connect the packaging with the product one by one and if you want to make the connection in bulk, you can choose the specific products and click “Packaging Connection”.  For now, one product can be connected to up to 10 packages.    If you want to remove the connection between the packaging and the product, you can go to Action > Remove Packaging to operate it one by one or choose the specific products and click “Remove Connection“ in bulk. To remove packaging connection in bulk may require authorization from your agent.   Note: Connection in the My Products is for Excel orders and manually created orders. Connection in the Store Products section is for orders synced from your store. 3. Purchase the packaging. If you want to use custom packaging, you need to: a. Connect your custom packaging with the products； b. Purchase it； c. Pay for the whole order after your packaging inventory is stocked.   Note: Please choose the right warehouse to stock the packaging inventory. a. If your products are POD products, please choose the Jinhua warehouse. b. If you have a private inventory of your products, please choose the same warehouse. c. If your products are ordinary products, please choose Jinhua (or Jinfeng) warehouse. d. If your products are of special attributes, such as liquid, electronic products, or other special products, please choose Dongguan warehouse. e. If you are not sure, please ask your agent or the customer service in the chat room. 4. After finishing the payment, you can see the order status in the Orders > Inventory Orders and the details of your custom packaging inventory in Products > My inventory > Packaging inventory. If the status shows "Stocked", it means that your packaging has arrived at our warehouse. The packaging price will be deducted after they are stocked in our warehouse when you place an order in CJ, which means you don't need to pay for the packaging again in the order.   5. After all the steps above are well done, you can create your dropshipping orders automatically or manually. Then your order will be shipped with the custom packaging. If your packaging hasn't arrived in our warehouse, there won't be any packaging in your order even if you can see it in your order before you pay for it.     One Important Tip: Only when the product and the packagings are in the same warehouse can the packaging inventory be deducted.  If you have any uncertainties about custom packaging, please check FAQs about custom packaging or contact our online agent for help.

Wholesale order means buying a product in bulk to stock in your place for retail or online sales. You can order either one item or multiple items.   Here are the general steps: 1. Find a product and click the "Product-wholesale" to view Wholesale Price; If the product doesn't have a wholesale option, you can click "Buy Sample" on the "Product-Dropshipping" page.   2. Add the product to the cart or buy now; Select the variants you want to buy and add them to your cart. Then go to the Cart. Sometimes, the Minimum order Quantity may be more than you want to buy. In this case, you can click "Sample" option to buy the products.   3. Go to the Cart-Wholesale and select the product. Then submit the order.   If your product was added in "Sample" option, please select "sample" option to submit the order. If the destination is one of the EU countries, you can select the IOSS option to declare. The declaration can be set up in My CJ > Profile > Declaration Settings.    With any uncertainties, please contact us for help.

Dropshipping enables sellers to do business even without inventory. You don't need to ship your products to customers yourself, instead, suppliers and fulfilling companies will store products and directly ship them to the buyers. Nevertheless, in the American market, it is not competitive enough only to publish ads, place orders, and wait in a queue for processing. Private inventory is significant. With CJ's US warehouses, you can boost store orders without shipping delays.  (Note: apart from the US warehouses, we also have global warehouses in Poland and China). Moreover, CJ is also planning to build more warehouses globally.    In the following parts, you'll be able to know: 1. Why do you need a private inventory in the US? 2. What's the policy for using CJ's US warehouses? 3. How much does CJ charge using CJ US warehouses? 4. What's the procedure to have a private inventory in CJ's US warehouses?   1. Why do you need a private inventory in the US? a.  To shorten the processing time. During peak seasons, orders from sellers are a deluge. You can never get a promise that your orders will be processed promptly if products are out of stock. b. For continuous sales on vacations. By purchasing inventory ahead of suppliers' vacation, you can continuously run your business. For example, sellers have to temporarily suspend Facebook ads during the Chinese Spring festival if they don't have enough stock. c. To fulfill the needs of some country-sensitive buyers. Country-sensitive customers don't like parcels showing Chinese information (It's one of the reasons why CJ establishes global warehouses). However, using a local warehouse enables parcels to be marked as local shipping.    2. What's the policy to use CJ US warehouses? a. The quantity of one SKU of a product is no less than 10pcs for a variant and no less than 100pcs for the total. b. You need to place the pre-inventory orders with US inventory.   3. How much does CJ charge using CJ US warehouses? a. If your products are sourced from CJ, there would be no setup fee, no monthly fee, and no storage fee for 90 days. The only costs are product fee, shipping fee and stocktaking fee. b. If you have your own supplier and want to use CJ's warehouses, you would need to use CJ's fulfillment service. And CJ will charge service fee such as inbound fee and outbound fee.   4. What's the procedure to buy a private inventory in the US warehouses? First, you need to pay the product's fee and shipping fee (From the China warehouse to the US warehouse). After receiving your purchasing request, CJ will prepare products and ship them to the US warehouses. Then, you could start to run your ads advertising with domestic shipping service and promising 2-4-days delivery. When your customers place orders for the products, you could import them to CJ. After deducting your inventory,  you only need to pay for the freight, and we'll fulfill the orders for you then.       Contact Us 

After your private inventory/service products are stocked, you'll be able to deduct the order amount from it while purchasing the corresponding products. The whole deduction process is as follows: 1. Add Orders to the Orders Picking Go to Store Orders > select your orders > add them to the Orders Picking > submit them from the Orders Picking. 2. Set Inventory Deduction; 3. Pay for Orders.   Note: For service products (products you ship to our warehouses), they will be deducted automatically.   After payment, you'll be able to check your orders in Orders Fulfillment.   If there is any confusion, just feel free to Contact Us

For the past few years, dropshipping has become one of the most efficient business modes for international trading business. According to Google Trends, dropshipping has been on a steady rise during the past 5 years.   To ensure the legitimacy and transparency of dropshipping business, e-commerce platforms including eBay, Amazon, Shopify, require dropshippers to upload Dropshipping Agreement or Fulfillment Agreement before starting their business. In addition, certain online payment processors such as Paypal and Stripe also demand an agreement for opening a recipient account.  For the aforementioned purposes, and to facilitate the dropshipping business of all CJ users, we have prepared the dropshipping agreement below for download.  In the agreement, the user is required to fill in your name, company address, business registration number, and other information listed in the picture below.      Please be informed that the agreement will not be effective without the seal of CJ. Please consult in the chatroom if you don't have a personal agent.      In addition, you can also download a Cooperation Agreement to avoid VAT in Europe. This contract allows you to exercise as a mediator between end customers and suppliers, in most cases in the name of CJ. You can still have your own online store or website and make advertisements before placing orders to CJ as you usually do.  Attachments: Supplier Agreement *To claim a deduction of the import VAT of European companies, please review and accept this agreement. Dropshipping Agreement Cooperation Agreement Feel free to contact our online agent anytime for any further questions.

3PL Fulfillment service is a kind of CJ fulfillment service that allows you to ship your own products to our warehouse in the US and China or our cooperated overseas warehouses. To ship products to all overseas warehouses, the MOQ is no less than 10pcs for a variant and no less than 100pcs for a total. When you receive orders or create orders on CJ, we can help pack and ship your products for you from our warehouse while we only charge some service fees.     Here are the general steps for how to request the service: 1. Go to Service > 3PL Fulfillment service. Add a new service product; 2. Enter product information; 3. Edit the storage quantity and add it to the storage cart to confirm; 4. Select a warehouse to store your products; 5. Download Inbound Barcode; 6. Add tracking number.   *Additional Notes for CJ 3PL Shipment 1. Self-Arranged Shipping to Destination Warehouse If you arrange transportation to the destination warehouse yourself, each product must be packed in its own packaging bag with the SKU label attached (as shown in the reference image).     Carton Packing Requirements: One carton per single SKU. If multiple SKUs are packed in one carton, proper logistics segregation must be done inside the carton to clearly separate different SKUs. You may take photos of the above steps and send them to your agent for confirmation before shipment. When dispatching the goods, it is strongly recommended to attach a packing list, including but not limited to: Carton number SKU Quantity Tracking number Other relevant information required for inventory verification   2. FW Number & Labeling Requirements For the following warehouses: US Warehouses: Cranbury, Chino, Noblesville, Houston China Warehouse An FW number (click to download) must be attached.Each carton must have its own FW number to facilitate warehouse receiving and inventory verification. For warehouses in other countries: A loading list must be provided to your agent. Wait for the agent to provide the carton marks (box labels). Attach the provided labels to the corresponding outer cartons. Take photos for confirmation before shipment. Failure to follow these procedures may result in: Abnormal handling fees Additional charges Potential loss of goods In such cases, CJ will not assume any responsibility.   *There could be three kinds of status for your request. If it is being approved by CJ, it will show in Approved. The other two are Reviewing and Rejected. If CJ is unable to serve your request, then you can find it in Rejected.   For products approved by CJ, you can edit the quantity to store in our warehouse and add it to the cart. Select the products/variants and click "Storage".   After your request is reviewed successfully, you need to download the inbound barcode and paste it on the product for the package to be shipped to our warehouse.   If you don't have the tracking number temporarily, you can enter the information later before your products arrive at our warehouse. Your order will be "Awaiting Storage" after you provide the tracking number.   After your products arrive at our warehouse and our staff scan the barcode, your fulfillment request will be completed. So you can check your inventory on Products > My Inventory > 3PL Inventory once your products are stocked in our warehouses.   *Dispute Solution Note for 3PL Fulfillment service: CJ will handle the dispute request in terms of the declared value as entered for cases like product damage or missing caused by our side. The maximum dispute price shall be no more than $50 per unit. For more dispute policy for 3PL Fulfillment, please click here to read the whole guide.    Contact Us if you meet any problems while using CJ.

We've explained how sellers can design products from the CJ marketplace in the previous article. Nevertheless, the other question arises as to how to make it available for the buyers to design? Now, let's explore the second part of our print on demand (POD) feature – design by the buyers.     Here are the steps:  1. Activate the POD feature of your store. 2. Select a product from Print On Demand. 3. List it. 4. The buyers design the products after you listed them.   General Steps to list POD products on CJ are given below. 1. To begin with, please check if the POD feature is activated. Go to the authorization page in Authorization > Action > Turn the function on.   2. Go to Print On Demand and search for the product you want.   3. List the product. Since the products will be designed by the buyers, you can just list them directly. On the list page, you would need to fill in the requisite information,  after which you could move on to 'List it now'.    Then the items could be found on Service > Print On Demand > Buyers Design. (P.S. Design by buyers of the POD feature is but supported by Shopify stores  currently.)    4. The buyers design the products after you listed them. Here are the steps: a. Click the Design button on the product page in your store. b. Click Upload Image > Save > Add to Cart.     Note 1: You can also add CJ POD button in your Shopify store.     Note 2: Once the POD orders are imported to CJ, you could check them in the Store Orders. By clicking the order number > POD,  you could check the customized texts or images from your clients.    Contact Us