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How to Ask Product Questions via Merchant Comment?
If you have any questions about a product on CJdropshipping, you can directly leave a message using the “Merchant Comment” feature located next to the Product Description on the product detail page. What Is the “Merchant Comment” Section? This section is designed for dropshippers to ask questions about specific products. Whether you're curious about the material, available certifications, color variants, or regional selling restrictions, this is the place to ask. What Kind of Questions Can You Ask? You can leave comments to inquire about about (but not limited to): - Product materials or specifications; - Whether the item has certifications (e.g., CE, FDA, etc.); - Available color or size variants; - Whether the product is available or restricted in a specific country; - Packaging, branding, or customization options; - Any other product-related details. How to Use the Feature 1. Go to the product detail page of the item you're interested in. 2. Locate the Merchant Comment section next to the product description. 3. Type your question in the comment box. 4. Submit the message and wait for a reply from the CJ sourcing team. Tips - Be specific in your questions to get faster and more accurate responses. - Check if someone has already asked the same question in the comments before posting. Contact us if you have any doubts. -
What is Information Lock for Dropshipping Orders?
To improve order submission speed and overall user experience, CJ has added a default “Order Information Lock” function for dropshipping orders. What is an “Order Information Lock”? 1. Locked Order: Once an order is successfully submitted, it enters a locked state. During this period, the system will not automatically refresh or revalidate product info, shipping options, or inventory levels. This helps reduce server load and ensures a smoother, faster experience for you. 2. Lock Duration: For regular users, the default lock period is 1 hour. *Note: This is a system default feature. You don’t need to enable it manually. How to Manually Refresh Order Info During the Lock Period? If you need to update order details during the lock period, you can manually refresh the order. Go to the order checkout page > click "Update Order Information" button > confirm update. Contact us if you have any doubts. -
How to List Products from CJ to Temu US Local Store?
Once your Temu US Local store is successfully authorized on CJ, you can start listing products from CJ to your store. This tutorial will walk you through the step-by-step process of listing products to your Temu US Local store. Step-by-Step Instructions 1. Find a Product to List You can browse popular products or use the search bar on CJ to find the item you want to list. If you don't find any, you can post a sourcing request for the specific item you want to sell. 2. List the product from CJ to Your Store Once you’ve chosen your product, there are two ways to start listing: 2.1 On the product page, click “List”. 2.2 Go to My Products, select the product, and click “List”. *Note: Temu Local currently does not support bulk listing or template listing. These features are coming soon! 3. Complete Product Information & Submit the Listing After clicking “List,” you need to fill out the required product information before submitting. 3.1 Product Info Page 3.1.1 Product category, title, and attributes will be auto-filled. Please review and update any incorrect fields. 3.1.2 If you haven’t set a shipping template, go to your Temu Seller Center > My Account > Shipping Settings > Shipping Templates to configure it. After saving, click “Sync Temu Shipping Template" to update. 3.2 Variant Pricing Page 3.2.1 If variant images do not meet platform requirements, click Edit to adjust. CJ will automatically apply the correct cropping ratio. Click Confirm to apply changes. 3.2.2 Enter your selling price for each variant. The default currency is USD. 4. Submit Listing Click “Submit” to publish your product. After successful submission, the listing will appear under Listing Records > Listed, and will also be visible in your Temu Seller Center under “Product List.” 5. Common Listing Errors & How to Fix Them 5.1 Product detail images do not meet platform requirements. Click to preview the image, then edit or delete it as needed. 5.2 Missing required fields. Look for warning icons (!) on the relevant page, navigate to the corresponding field, and complete the missing info. 5.3 Authorization expired. Please follow the re-authorization process before attempting to list products again. Contact us for prompt online support. -
How to Use CJ's Paid Sourcing Service?
Each seller may have different sourcing goals—more competitive pricing, higher quality standards, broader product categories, developing private labels or exclusive items, and more. CJ's Paid Sourcing Service offers end-to-end, tailored support based on your specific goals, helping you efficiently move forward with your business plan. If you're seeking a more in-depth sourcing service, you can also try CJ's Paid Sourcing for a tailored solution. Below are the steps to get started: Ⅰ. How to Post a Sourcing Request? 1. Access to Sourcing Function You can access the sourcing page through the following methods: - Homepage: Click “Request for Sourcing” or “Source Now”; - Service Section: Go to Service > Sourcing, then click the "Post Sourcing Request" button in the top right corner. 2. Submit a Paid Sourcing Request. You may submit sourcing requests through either of the following methods: - Sourcing for Store Existing Product. Go to the “Store Existing Product” page, fill in the required information, and check the “Paid Sourcing” box at the bottom. The system will then create a store-based paid sourcing task. - Sourcing for Individual Product. Go to the “Individual Product” page, fill in the necessary details, and also select the “Paid Sourcing” option before submitting. Note: There is no limit on the number of Paid Sourcing requests, and they will not count against your daily quota of free requests. II. Payment Process After submitting your request, click “Request for Sourcing” at the bottom of the page to proceed to the payment screen. If you exit the process midway, you can click the “Pay” button from the sourcing list to resume payment. If you have multiple tasks in one batch, a pop-up will appear allowing you to choose single or bulk payment, and then proceed to the checkout page. III. Track Progress Once payment is completed, the task status will change to Pending. You can track progress from the Sourcing list, and results will appear in the Result column. If you need further communication, you can reach out to the CJ team using the “Chat” or “Ticket” features on the right-hand side. Currently, automatic refunds are not supported. If the result does not meet expectations, please contact your CJ agent for assistance. IV. Canceling a Request To cancel a request, click the Cancel button while the task status is Awaiting Payment. If a store product paid sourcing task is canceled, the item will no longer appear on the “Store Existing Product.” page. To restart the request, go to the “Individual Product” page and re-upload the item information. V. Payment Records You can view all your Paid Sourcing transactions in your Wallet. Look for transactions labeled Paid Sourcing. Click the CJ Order ID to view the related sourcing task ID. If you encounter any issues during the process, feel free to contact CJ online support team. We’re here to provide you with prompt and professional assistance. -
How to Connect Your Temu Local Store to CJ?
Notes 1. Tokens for Semi-Managed and Local Stores are not interchangeable. Please confirm your store type before authorizing. 2. Currently, only US-based Temu local stores are supported for authorization. More sites will be gradually opened in the future—stay tuned! 3. Temu Local Store is managed via Temu Seller Central. 4. Once authorization is complete, you can use CJ to list products and fulfill orders for your Temu Local Store. Steps to Connect Step 1: Operate in Temu Local Store Seller Center. Log in to your Temu Seller Central. Go to App and Services > App Store, search for CJ App, and click Authorize. Select all permissions, choose one year for authorization validity, and check Agree to the Terms before submitting. Once the access token is generated, click copy icon and go to the CJ page. Step 2: Operate in CJ Page Log in to your CJ account and go to Apps > Install App Make sure to select Temu Local Store. Fill in your store name and paste the token copied from Temu Seller Central. Click Save. Once submitted successfully, you will see your authorized store listed. You can later remove or reauthorize this store as needed. Contact us if you have any doubts. -
How to Process Temu Platform Shipping Labels with CJdropshipping?
CJ offers two methods for fulfilling Temu platform shipping labels: I. Sync Temu orders to CJ and convert them to platform shipping labels; II. Create platform shipping labels on Temu, then sync them to CJ for fulfillment. We recommend the first method, which is syncing Temu orders to CJ and converting to platform shipping labels. Detailed Instructions: I. Sync Temu orders to CJ and convert them to platform shipping labels. Note: This method only supports orders fully fulfilled by CJ warehouses and converted to platform shipping labels.If the store includes supplier products, this option cannot be selected. - Follow the steps below on CJ: 1. Go to Authorization > Store List > Logistics Type Settings > Use Platform Logistics > Select "Yes". - Follow the steps below on Temu: Ensure that the sensitivity attributes of all products in the order are set. For apparel, select "No" for all privacy fields when creating product details. If earlier products were not configured, you can set them when placing new orders online in Temu's backend. A prompt will appear listing products without configured sensitivity attributes—you can set them accordingly. If not configured, label generation will fail. This step cannot be automated and must be completed manually. 2. Convert Temu self-fulfilled orders to platform shipping labels on CJ. After syncing Temu platform orders to CJ and submitting payment, the system will automatically match the connected warehouse and generate platform shipping labels, proceeding to warehouse fulfillment. Note: Once generated, the Temu backend will display the package information. Please check the selected shipping method. By default, the system picks the lowest-cost option. If the shipping method needs to be changed, update it in Temu and resubmit the cart. II. Create a Platform Shipping Label on Temu and then sync to CJ for fulfillment. 1. Go to Temu Seller Center > Order Management > Order List. Select the orders (batch processing is supported) and click "Online Order"; Enter product weight, dimensions, warehouse, and logistics details. Please note that you need to select "Online Order Only, Ship Later", then set the shipment confirmation time (preferably 72, 96, or 120 hours). → Click Confirm to submit the order. 2. When CJ syncs orders generated from Temu, they are displayed with the following identifier, indicating that they are platform shipping labels. After syncing the Temu orders, CJ will mark orders with "Store Platform Logistics". If the order does not have this mark, you need to generate the platform shipping label on Temu first. Once created, the order does not need to be resynced manually. 3. Changing the Shipping Method to Online Order (Platform Logistics) on CJ. a. Go to Orders Picking and submit the order on CJ; b. The system will automatically intercept the order and switch it to a platform logistics order. The original order will be moved to the Trash, and the system will automatically re-sync the updated order from your Temu store. Store orders re-synced with the platform logistics will appear in the Imported section. You can search for these orders using either the CJ order number or Temu package ID to complete payment for fulfillment. 4. For platform shipping labels synced to CJ that show "Out of Stock" and to change the warehouse on Temu: Online Order List > Order Details > Change Warehouse/Logistics > Successfully Re-submit Online Order * No need to re-sync to CJ. The shopping cart submission and label generation processes will automatically verify and update shipping label information. Contact us if you have any doubts. -
How to Fulfill Your Mabang Orders with CJdropshipping?
This tutorial will guide you through how to list products from CJ to your Mabang ERP to fulfill orders. If you have any uncertainties while using CJ, please don't hesitate to contact us online for prompt support>> Introduction Outline: Ⅰ. List CJ products to Mabang ERP; Ⅱ. Authorize Global Warehouses and Sync SKUs; Ⅲ. Enable Automatic Order Fulfillment Process. Step-by-step Instructions: Ⅰ. List CJ products to Mabang ERP 1. Go to the product listing page, select the item you want to list, and click the "List with One-Click" button. If the message "Data acquisition succeeds, please check your data acquisition list for details later." appears, it means the listing is complete. 2. Go to Publication > Data acquisition to check the products. 3. Go to Data acquisition >Batch sync to inventory SKU to sync the products. Ⅱ. Authorize Global Warehouses and Sync SKUs 1. Connect the Mabang ERP Account to CJdropshipping. 2. Go to Warehouse > Service Provider > Products and click "Sync/update SKU" to select global warehouse. 3. Pairing local inventory SKUs. *This process addresses the matching of overseas warehouse SKUs with inventory SKUs in the ERP system, ensuring proper data flow for products and orders. *If overseas warehouse SKUs and inventory SKUs are identical: Click "System Automatic Pairing" or use the "Excel Table Pairing" option to perform the pairing action; *If overseas warehouse SKUs and inventory SKUs are different: Use the"Excel Table Pairing" option, or once product sync is complete, utilize the Pairing function in the list to pair items one by one. Ⅲ. Enable Automatic Order Fulfillment Process *This step is to enable Mabang's automatic order processing, warehouse matching, and automatic order submission to CJ. Skip this process if automation is not required. 1. Go to Order > Order Rule > Warehouse Matching Rules. Once the rule is triggered and executed, products in the order will automatically match with the designated warehouse based on the configured rules. 2. Go to Order > Order Rule > Warehouse Matching Rules for Auto Shipment >> After triggering and executing the configured rule, orders will be automatically processed for shipment, including obtaining tracking numbers and shipping labels. Contact CJdropshipping online for prompt support>> -
How to Connect Mabang ERP Account to CJdropshipping?
This tutorial is going to guide you through how to connect your Mabang ERP account to CJdropshipping. If you have any uncertainties while using CJ, please don't hesitate to contact us online for prompt support>> Introduction Outline: Ⅰ. Go to Authorization > Install App > Mabang ERP > Add Store; Ⅱ. Authorize Global Warehouses; Ⅲ. Log in to the Mabang ERP Account to Verify Authorization. Step-by-step Instructions: Ⅰ. Go to Authorization > Install App > Mabang ERP > Add Store Ⅱ. Authorize Global Warehouses Ⅲ. Log in to the Mabang ERP Account to Verify the Authorization Enter your Mabang login username and password, then proceed with one-click authorization. Make sure CJ account authorization is successful, and Mabang ERP authorization is enabled. * If your CJ account authorization is successful, but Mabang ERP authorization is not enabled, please go to Mabang ERP and perform "Enable Authorization for the Authorized Warehouse". Mabang ERP operation to enable authorization. Contact CJdropshipping online for prompt support>> -
What is Dropshipping and How to Dropship in 2025?
If you once considered starting an online business, less or more, you may have heard about the "Dropshipping" Model. With a world connected by mature Internet and new techs developing fast, dropshipping is becoming the one of the most accessible methods among young entrepreneurs, especially Gen Xers and Millennials. Dropshipping does not need a high-level financial capacity. It cuts operational costs as well as saves your time - You can focus on customer acquisitions. Let’s dive into what dropshipping is, its benefits, challenges, and actionable steps to launch a successful dropshipping business with the latest trends. Source: uk.finance.yahoo Introduction Outline: Ⅰ. What is Dropshipping? Ⅱ. New Trends for Dropshipping - Higher Ticket Products - Pod Products - Global Warehousing - AI integration Ⅲ. How to Start a Dropshipping Business? 1. Find a Product/Niche to Start 2. Create a Store 3. Set Up Payment Gateways 4. Sourcing Products and Suppliers 5. Marketing 6. After-Sale Service Ⅳ. Conclusion: Embrace the New Dropshipping Ⅰ. What is Dropshipping? What makes dropshipping different from other models is when a customer places an order on a website, the product is directly shipped from a third-party supplier or manufacturer to the customer. The seller doesn't need to produce items or rent a place to store inventory. What typically happens is a dropshipper will build an eCommerce site and list products which they have access to, and run marketing on social media platforms. When they receive a purchase, they would turn around to let the supplier ship out the parcels to their customers’ address. In other words, all requests are satisfied and transported directly from a wholesaler, such as CJdropshipping. This enables you the dropshipper to concentrate on building your brand, advertising, and driving sales. Source: Dropshipping.com Ⅱ. New Trends for Dropshipping Making use of new opportunities showing up in every new period to innovate is important for dropshippers. You need to be both flexible and creative to adjust to changing market conditions and seize new chances under new play rules. Here are 4 key trends that the dropshipping landscape is set to evolve with in the future: - Higher Ticket Products: Products with higher ticket can promise higher profit margins and reduce the need for high sales volumes, this can help to move away from the low-cost race, minimize the risk of an unstable supply chain and open up new opportunities. - Print-on-Demand Products: POD products can help your business stand out to be unique, offering sellers a way to create personalized items that cater to niche markets without holding inventory. What's more, customers are usually more patient to wait for a POD product they ordered, meaning more flexibility for the order processing time. - Global Warehousing: This is a trend aims to transform fulfillment processes, enable faster shipping times, and reduce reliance on single regions to help your dropshipping business become more competitive and flexible. - AI integration: We are now stepping into a world revolutionizing with AI integration - from predictive analytics for demand forecasting to chatbots for improved customer service. Big data is what online sellers pay the most attention to while doing all kinds of research, so embracing technologies will be well-positioned to succeed in the years ahead. Ⅲ. How to Start a Dropshipping Business? 1. Find a Product/Niche to Start First things first, you need to identify which products you want to sell. This can be a bit overwhelming, but there are a few ways to approach it. One strategy is to look for products that are currently trending on social media platforms. Another approach is to look at what your competitors are selling. This can give you an idea of what's already proven to be successful in your niche. You don't necessarily want to copy your competitors exactly, but you can use their products as inspiration and put your own spin on them. Once you've narrowed down your product options, it's time to choose a niche. This is an important step because it helps you establish your brand and target your ideal customer. Ideally, you want to choose a niche that aligns with your interests and expertise. For example, if you're passionate about fitness, you could focus on selling workout gear or supplements. 2. Create a Store You need to choose a platform for your store. There are several options out there, but the most popular is like Shopify. It makes everything easy to set up your online store and manage your products and orders. Next, you'll need to select a domain name and hosting provider. Your domain name is the web address where customers will find your store, so it's important to choose something memorable and easy to spell. Once you have your domain name, you'll need to sign up for a hosting provider to store your website files and make them accessible to visitors. After that, it's time to customize your store design and branding. This is an important step because it helps establish your store's identity and makes it stand out from competitors. You can choose from pre-made templates or hire a designer to create a custom look for your store. 3. Set Up Payment Gateways Next, you'll need to set up payment and shipping methods. This includes deciding which payment gateways you want to use (such as PayPal or Stripe) and determining how you'll handle shipping and returns. Make sure to factor in shipping costs when setting your product prices, and consider offering free shipping as an incentive for customers. 4. Sourcing Products and Suppliers Finding the right supplier is critical for the success of any dropshipping business. A reliable supplier can streamline operations through key services such as: - Product Sourcing, to help you find trending or niche product resources; - Automatic Product Listing, to help you easily add items from supplier to your store with just one click; - Automatic Order Fulfillment with Trackable Shipping, to help you automate the whole process from managing orders to sending parcels to your customers; - Global Fulfillment Centers, partner with suppliers with global warehousing network. Make sure your supply chain is stable and adjustable enought to deal with possible situations like: switching to fastest delivery, running out of inventory, failed to pass customs inspections, ect. - 24 hours online dropshipping agent, good suppliers have knowledgeable sales representatives who really know the industry and their product lines. And they should assign you an individual sales representative who is responsible for taking care of you and any issues you have timely. Read more about how to dropship with CJ>> To find quality suppliers, start by researching well-established platforms, checking reviews, and ensuring the supplier has a strong track record. Attending trade shows or exploring eCommerce forums can also help identify reliable partners. When evaluating potential suppliers, make sure to consider factors like product quality, shipping times, and customer service. It's also important to negotiate prices and terms to make sure you're getting a good deal. Don't be afraid to ask for samples to test the product's quality and make sure it meets your standards. 5. Marketing Now it's time to start marketing your dropshipping business. Marketing is a critical aspect of any business, as it helps to drive traffic to your store and generate sales. Here are some effective marketing strategies to consider: First, you'll need to develop a marketing strategy for your store. This includes identifying your target audience, determining your unique selling proposition, and deciding which marketing channels to focus on. One of the most effective ways to drive traffic to your store is through social media and paid advertising. Social media platforms like TikTok and Instagram allow you to target specific demographics and interests, while paid advertising can help you reach customers who are actively searching for your products. Another key marketing strategy is email marketing. By building a list of subscribers, you can send targeted emails to promote your products and build relationships with customers. Consider offering a discount or freebie in exchange for signing up for your email list to encourage signups. Remember, marketing is an ongoing process that requires experimentation and adaptation. Don't be afraid to try new strategies and see what works best for your business. With a solid marketing plan in place, you'll be well on your way to growing your dropshipping business and reaching your goals! 6. After-Sale Service After-sale service is of great important to not only retain the existed customers but also to bring back lost customers. After-sale service could be defined as the processes which are followed post the sale of the product. The nature of the services includes maintenance, guidance, repair etc. Before all that, as a seller, you need to make sure you are 100% clear with the refund policy of your supplier to avoid loss that can't be retrieved. Following are a few steps for good after-sale service: - Updating the customers about the after-sale service your website offers; - Updating the customers about the transit of the goods; - Following up with the delivery team to ensure timely delivery; - Following up on new customers or installation; - Fast after-sale service post complaint... The following are common types of after-sale services: - Pre installation services. Whenever a product is bought it comes with a manual for installation. -User training. With it, user can handle the product on their own. - Warranty services. They include repairing and replacing selected parts for a selected period of time. - Online support. The customer service can resolve the problem immediately in most ofthe cases. - Return/Replacement. For a limited period of time, companies provide free replacement of the product in case of any queries. - Features and benefits. Some companies provide additional features for example replacement of a part for a lifetime, for free counseling for the entire duration of the product. - Upgrades. Upgrading software for the device for a limited period is one of the types of after-sale services followed by companies. 7. branding Branding, by definition, is a marketing practice in which a company creates a name, symbol or design that is easily identifiable as belonging to the company, helping to identify a product and distinguish it from other productsand services. It is absolutely critical to a business because of the overall impact it makes on your company. Branding can change how people perceive your brand, it can drive new business and increase brand awareness. - Print on Demand Print on-demand (POD) allows businesses to order print materials on an as-needed basis in a piecemeal fashion. It is a process in which you work with a supplier to customize white-label products with your own designs to sell them on a per-order basis under your own brand. With print-on-demand services, everything after the sale, from printing to shipping, is handled by your supplier. - Custom Packaging Custom packaging is boxing that is specifically tailored to your company and the product your company is making and shipping. It aims to fit the product perfectly and is designed to protect the product better than standard and generic packaging. Plus, it renders your band impressive. - Trademarks & patents A trademark is the right to use a specific name, word, phrase, symbol, logo, design, sound or color (or a combination of elements) to identify your products and distinguish them from other products. A patent is a government grant of a right to the inventor. The patent gives the inventor (or patent holder if the patent has been assigned) the right to exclude others from making or using the invention for a select time period—usually 20 years. Read more about how to get trademarks & patents>> Ⅳ. Conclusion: Embrace the New Dropshipping Dropshipping has evolved into a dynamic and accessible business model, making it an appealing choice for aspiring entrepreneurs. As the market evolves, staying informed about trends like higher-ticket products, print-on-demand customization, and AI integration will be key to staying competitive for the furture of dropshipping. Additionally, investing in robust customer service, effective marketing strategies, and strong branding will help differentiate your business. Whether you’re a seasoned seller or just starting out, the potential of dropshipping ahead is vast. Now is the time to take the leap and turn your entrepreneurial vision into reality! *If you have any uncertainties about this tutorial, please feel free to contact our online support by: Chatroom>>WhatsApp>> -
How to Get Temu Permission Token for Products and Orders?
This tutorial is going to guide you through how to get Temu Permission Token to connect your Temu stores and products with CJdropshipping to fulfill orders automatically. If you have any uncertainties while using CJ, please don't hesitate to contact us online for prompt support. Introduction Outline: Ⅰ. Get Temu Product Permission Token Ⅱ. Get Temu Order Permission Token Step-by-step Instructions: Ⅰ. Get Temu Product Permission Token *Note: - Please log in to the Cross-border Seller Center > Service Marketplace > Authorization Management page. - When “Global” appears in the top-left corner, it indicates that you're in the product authorization environment. (Currently, authorization tokens are obtained through the global site.) - Temu sub-accounts cannot obtain authorization. 1. Find the CJdropshipping app in the authorization marketplace a) Click Service Marketplace > Authorization Management to open the authorization pop-up window; b) Click to get authorization permissions. 2. Select authorization permissions a) Select CJdropshipping as the integration system; b) Select All for both General Authorization and Special Authorization; c) Click "Confirm" to submit and obtain the access_token. 3. Add the access_token to complete authorization a) Copy the access_token; b) Go to CJ "Apps" > "Temu" > "Add Store" and paste the access_token into the "Temu Product Permission Token" field. Ⅱ. Get Temu Order Permission Token *Note: - Go to System Management > Authorization Management in the Semi-Fulfilled Cross-Border Seller Center. (This page is different from the product link page.) - If "Seller Central > US Region" is displayed in the upper left corner, this is the environment for authorizing order permissions. - Temu sub-accounts cannot obtain authorization. 1. Locate CJdropshipping in the authorized marketplaces a) Go to Service Marketplace > Authorization Management to open the authorization pop-up; b) Click "Get Authorization." 2. Set authorization permissions a) Select CJdropshipping as the integration system; b) Select all under both General Authorization and Special Authorization; c) Click Confirm to submit and get the access_token. 3. Add the access_token to complete authorization a) Copy the access_token; b) Go to CJ > Apps > Temu > Add Store, and paste the token into the Temu Order Permission Token field.

